|STEP||CLIENT||FUTURASMUS KNX LAB||KNX ASSOCIATION|
|001||Fill in the order sheet
Client might either contact Futurasmus KNX Lab directly to ask for information about all the requirements to launch the KNX test procedure or directly download a customer registration form and a request for quotation form from the web.
Those sheets, together with the necessary documentation (handbook of the application program, application program, technical sheets, PIXIT, etc., as well as a product sample, if required) shall be sent back to Futurasmus KNX Lab.
After examination of the information received, Futurasmus KNX Lab will study and evaluate both the project’s viability and the number of hours estimated to execute the test.
Next, a formal quotation will be sent to the client, accompanied by a service contract
|003||Acceptance of the quotation and contract signing
If the client agrees with the terms as in the quotation and the conditions of the contract, will sign and submit both documents back to Futurasmus KNX Lab.
|004||Sending the sample product
The client will send one or several samples of the device to be tested (if this has not been done for quotation purposes)
|005||KNX Software conformity and interoperability tests
The Test Department in Futurasmus KNX Lab studies the device thoroughly, plans and designs the tests to be done, configures the ETS and EITT necessary and these are executed.
The final report is composed with one of the following results: “COMPLY” o “NOT COMPLY”.
This report is simultaneously sent both to the client and to the KNX Association, as the only organism qualified to eventually certify the product.
The report also includes extensive information on the parametrization of the product and the trace of sequences as executed in each test.
Client's right to complain
In case the final report had a negative outcome, the client has the possibility to call for a review, which he/she will have to do in written. The claim may include the possibility to be present during the test.
Futurasmus KNX Lab commits to review the test and submit in-detail explanation on the non-conformity ground (if confirmed) or to modify the result (if an error in the tests can be verified). If the client was right, the hours worked to execute the review will not be billed. If otherwise, the corresponding invoice will be issued.
Payment of the invoice
The invoice must be paid within 30 days.
Returning the product
Once all tests are finished, the product will be shipped back to the client. The cost of returning the devices and other materials provided for the test will be borne by the client.
|010||Certification by the KNX Association
If the final report has a positive outcome, the client is now entitled to address the KNX Association and require the “certification” of their previously “registered” product.